IN SHORT

Retaining—and keeping motivated—a workforce made up of almost 90 percent of the most volatile generation, for as long as possible, is a challenge facing Marino Pichardo daily. As head of
the human resources department of a multinational company, he has mastered the art of defusing tension and resolving conflict—which, he explains, involves remaining open and making sure you listen. Fostering a great working environment is a big part of his life.